Refund Policy

This Refund Policy describes when and how refunds are issued on TRACER, operated by TRAFFIXORA OÜ (registry code 17543319), Maakri tn 19/1, 10145 Tallinn, Estonia. Your wallet balance and skin prices are kept in US dollars; you pay for top-ups in the currency you choose (EUR or USD). Because skins are digital items delivered through Steam, refunds work differently than for physical goods — please read carefully.

All refunds are credited to your TRACER wallet, except a withdrawal from a top-up under section 6. Otherwise we do not refund to a bank account or card, and credits bought via card top-up cannot be withdrawn as cash. Wallet credit is instant and can be spent immediately on any skin purchase.

Credits purchased via card top-up are used to buy items on the platform and, apart from a withdrawal under section 6, are not refundable for cash; where a purchase transaction fails, the amount is returned to your wallet balance. Funds you earn from selling your own items are a withdrawable balance and are handled through our withdrawal and identity-verification (KYC) process described in the Payment Policy — not as refunds.

Two cases are refunded automatically, with no request needed. First, if the purchase cannot be placed at checkout (for example no seller has the item at that price), the amount is returned to your wallet straight away. Second, if the purchase was placed but the seller never completes the Steam trade and TM Market (market.csgo.com) cancels the purchase, our system checks every 10 minutes and returns that item's price to your wallet. In both cases the refund appears in your wallet history and the order page shows it.

Once a skin has been delivered to your Steam inventory and the trade is accepted, the sale is final. Digital items that have changed hands cannot be returned. This does not affect your statutory rights where they apply.

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a wallet top-up within 14 days of the day it is confirmed, without giving any reason. To withdraw, email support@tracer.auction from your account email before the 14 days end and say which top-up you are withdrawing from; a clear statement is enough. We refund the unspent part of that top-up within 14 days of receiving your notice, to the original payment method, at no cost to you — this is the one case in which a top-up is paid back to your card rather than to your wallet.

If you spend wallet credit on a skin within the 14 days, you are asking for that purchase to be carried out straight away. Credit spent on a skin that has been delivered is not refunded under the right of withdrawal (section 5); credit returned to your wallet by a failed delivery (section 4) counts as unspent. After 14 days the right of withdrawal no longer applies. It is a consumer right and does not apply to top-ups made for a business.

For anything not auto-refunded — a wrong item, a non-delivery beyond the expected window, or a duplicate charge — contact us at support@tracer.auction with your order reference. We aim to review requests within 2 business days and credit approved refunds to your wallet on resolution.

The following are generally not refundable: change of mind after a skin is delivered and accepted; market price movements after purchase; restrictions on your own Steam account that prevent receiving a trade; and breaches of our Terms of Service.

For refund questions, email support@tracer.auction or write to TRAFFIXORA OÜ · registry code 17543319 · Maakri tn 19/1, 10145 Tallinn, Estonia. This policy is governed by the laws of the Republic of Estonia.